Shipping & Returns

Order are dispatched within 1 business day except for Public Holidays. Orders on Public Holidays will be dispatched the next working day.

NEW ZEALAND
FREE SHIPPING on all orders over $50
or $7.50 Flat Rate
Delivery within 1-3 business days

AUSTRALIA
$17 Flat Rate
FREE with orders over $150
Delivery within 2-6 business days

REST OF THE WORLD
$30 Flat Rate
$15.00 Discounted shipping on orders over $150

SHIPMENT CONFIRMATION AND ORDER TRACKING

We will send you an email once your package has been dispatched confirming your shipment and the tracking number

RETURNS

We hope you love your purchase but if you're not satisfied you can return the item(s) for an exchange or credit;

All returns must be made within 14 days of the purchase date with a copy of the original invoice. Returns can take up to 1 week to be processed once we receive them. When your return is processed, we will send you a notification email.

In order to process your return as quickly as possible, please include your name, email address and invoice number. Please indicate what you are returning, the reason why and whether you require an exchange or credit.

Sale items are not eligible for exchange or credit.

We're always here to help so any questions or queries get in touch at hi@theskinkitchen.co.nz